Italian Customer Service Advisor – Office-Based

Location: Mosta, Malta
Start Date: ASAP
Contract Type: Full-time, Permanent
Working Hours: 40 hours per week, Monday to Sunday between 8:00 AM – 7:00 PM (rotational shifts)

An exciting opportunity is now available for fluent Italian speakers to join a well-established international car rental service provider. You’ll be handling customer service and sales enquiries in a dynamic, fast-paced environment.

Your Responsibilities:

• Answer inbound customer calls and convert enquiries into bookings

• Track, manage, and update customer reservations

• Deliver excellent customer service while achieving sales and service targets

• Resolve customer issues and complaints professionally and efficiently

• Handle calls from other markets as needed

• Communicate customer feedback to improve service delivery

Salary Structure:

• Training Period: €1,020/month (€12,240/year)

• Post-Training: €1,403/month (€16,836/year)

• After Probation: €1,450/month (€17,400/year)

• With Performance Increases: Up to €1,530/month (€18,360/year)

Bonuses & Allowances:

• Performance Bonus: Up to €2,500/year

• Commission: Up to €3,000/year

• Language Allowance: €85/month (€1,020/year)

Total Potential Earnings (Yearly):

• Base Salary (after probation): €17,400

• With Max Performance Bonus & Commission: Up to €22,920

• Including Language Allowance: Up to €23,940/year

Requirements:

• Fluent Italian speaker

• Strong communication and interpersonal skills

• Able to work flexible shifts including weekends

• Customer-focused with a proactive attitude

• Must live within commuting distance to Mosta 

This is an excellent opportunity to join a reputable and stable company with strong career development opportunities and performance-based earnings.